“Shubh Labh” is a trademark of Oakdew developers & Colonizers Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at E-22, Jawahar Park, laxmi Nagar, New Dehli-110092 (Company).
The domain name www.shubhlabhdeal.com is owned by the Company. The Company holds a FSSAI license, bearing no. : .
Please feel free to reach out to us at our Customer Care helpline:
1- (Toll Free)
It is hereby clarified that Oakdew Developers & Colonizers Private Limited does not have any relation with the mark ‘Shubh Labbh’, which (we are given to understand) is used by Shubh labh Infrabuild Pvt Ltd for its real estate services business, which is not related to Oakdew developers &Colonizers Private Limited in any manner.
This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.
The Marketplace is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Marketplace to display and offer products for sale through the Marketplace. For abundant clarity, the Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically be notified in writing.
The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.
Services on the Marketplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.
Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.
The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third-party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.
The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.
In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.
The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sublicense does not include/permit any resale or commercial use of the Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates without the express prior written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.
You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information
Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.
The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party seller. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.
Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (Maximum Retail Price).
You can now use your Orange Cash on Ready Masalas, Nuts & Seeds, Namkeen & Snacks, Chips & Crisps, Aerated Soft Drinks, Baking items, Jams & Pickles, Pasta, Furnishing & Home Needs, Home & Kitchen, Pooja Needs, Pet Care and over 2500+ non-essential grocery products. You’ll be able to see the Orange Cash prices right next to the products on which it is applicable.
Orange Cash will not be applicable on essential grocery items, food and household items.
From a time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Marketplace. Unless specifically stated on the code or coupon, a promotional code or coupon shall:
At the time of using promotional codes and coupons for a purchase on the Marketplace, the payment mode “cash on delivery” shall not be available for making payments towards the order.
These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace.
Grofers is now live with UPI
Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform.
UPI is built over Immediate Payment Service (IMPS) for transferring funds.
How does it work?
Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation
To be a Smart Bachat Club member and enjoy shopping at wholesale prices, just add a membership plan to your cart. The membership will last until the duration of the plan. You can then purchase another plan before the end of your current plan to continue shopping at Bachat Club prices.
*SBC price can be availed only if the order is marked as delivered.
The fee is not recurring, which means that you don’t authorize us to charge you continuously (month-on-month). If you wish to renew or extend your membership, you can do so by buying an additional membership plan. We will regularly update you on your renewal & as a user you agree to receive promotional or transactional communication.
Currently, the most popular products and brands are available for you to enjoy shopping at wholesale prices. We are constantly adding more products to the Smart Bachat Club.
No, membership once delivered could not be cancelled.
No, membership once delivered could not be cancelled.
Membership plans are currently offered at introductory prices and are liable to change at SHUBH LABH’ discretion. In case of any update in the membership fee, you don’t have to pay anything extra for your ongoing plan. However, the plan renewals will happen at updated prices only.
Yes, you can enjoy both wholesale prices and other offers that are available on the Shubh Labh platform from time to time. Some coupons and offers might have certain restrictions. Please refer to the offer T&C.
You can choose to pay for your Smart Bachat Club membership with your Shubh Labh cash balance. However, you can’t pay for this membership with Sodexo coupons.
Yes, we guarantee lowest prices on certain products available on the Shubh Labh platform.
Yes, membership entitles you to priority delivery slots – same day & next day.
11 What is the maximum number of orders that I can place during the membership period?
There is no limit to the number of orders that you can place on the Shubh Labh platform.
Earlier we were accepting Simpl wallet as a mode of payment. However, as for now, we are not accepting Simpl wallet.
If you are a member of the Smart Bachat Club, the total cart value will be calculated on the club prices.
Please contact our customer via in-app support.
No, membership once delivered cannot be cancelled. However, you can cancel the live order and the refund against the entire order will be credited to the original mode of payment.
Smart Bachat Club membership at Shubh labh only allows end Consumer to place an order at prices available for Smart Bachat Club Members. Without prejudice, the Company reserves all its rights to cancel an order(s) against the rules for Smart Bachat Club Members.
Smart Bachat Club membership can be bought for a period of 1 month (31 days), 3 months (Rs.135) wherein 1-month plan is used once, 6 months (186 days) and 12 months (365 days). Membership expires at midnight on the last day of your membership period.
Is there any minimum order value?
There is no minimum order value to place an order with grofers. Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.
Is the order eligible for the EDLP challenge?
Yes, the order is eligible for the EDLP challenge.
Standard Chartered Bank Offer: SCB200
Returns & Refunds
OC Disabled due to COVID19
To ensure that essential food and household items are available to as many customers as possible during this COVID-19 crisis, OC has been disabled on those items till supplies get back to normal.
You Agree and Confirm
Reviews, Feedback, Submissions
Copyright & Trademark
Limitation of Liability
Oakdew developers & Colonizers Private Limited
E-22, Jawahar park,
Laxmi Nagar, New Delhi – 110092
Email address: [email protected]
“Shubh Labh” is a trademark of Oakdew Developers Private Limited (“Company”), a company incorporated under the Companies Act, 2013 with its registered and corporate office at E-22, Jawahar Park, Laxmi nagar, New Delhi-110092. The domain name shubhlabhdeal.com is owned by the Company.
The collection, Storage and Use of Information Related to You.
We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.
Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better.
Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.
SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.
Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.
Photo/ Media/ Files: We take media storage permissions to cache the Shubh Labh images to provide seamless and fast experience while browsing Shubh Labh app.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.
Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defected products etc., in our customer chat feature.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. Company offers certain features that are only available through the use of a “cookie”.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
Choices Available Regarding Collection, Use and Distribution of Information
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [email protected] for necessary action.
Communication with Company
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to: [email protected]
In the event of loss of access to the website, you may contact the Company by sending an email to: [email protected]
Oakdew Developers & Colonizers Private Limited
E-22, Jawahar Park,
Laxmi Nagar, New Delhi – 110092
Email address: [email protected]
TERMS AND CONDITIONS – SHUBH LABH GRAND ORANGE BAG DAYS’ SALE
Following are the Terms and Conditions (“TNCs”) governing the Grand Orange Bag Days Sale (“GOBD Sale”) – the biggest online grocery sale of the year, wherein if a user shops from Shubh Labh website/mobile application (“Platform”), subject to the TNCs mentioned hereinafter, such user will get guaranteed Prize. The Prize under the GOBD Sale shall be in addition to, and not in substitution of, or derogation to, the terms and conditions governing the use/access of the Platform.
A New user shall be a person who is registered with Shubh Labh for the first time during the GOBD sale, or one who has registered himself/herself before the GOBD Sale and has placed an order in the past on the platform, but cancelled the order or has not been delivered the goods in the past.
An Existing user shall be a person who, at any time in the past, before the GOBD Sale, had placed orders on the Platform and such orders had matured on the delivery of the goods. Such persons shall be treated as Existing Users for the purpose of the GOBD Sale.
Under the Card Game Scheme, a user shall be eligible to win a Prize as a Registered user, despite the fact that such user has placed an order or not in the past through platform, by successfully playing and completing the tasks under the Card Game.
Availing of Prize:
A prize may be awarded to a user on successful completion of the MOV Scheme and/or Card Game Scheme through a virtual scratch card (“Prize”).
There are two schemes through which a user shall be eligible for availing Prize during the GOBD Sale:
Minimum Order Value Scheme (MOV Scheme) – To avail a Prize under the MOV Scheme, a New User is required to place an order worth minimum value of INR 1,000/- and an Existing User is required to place an order worth minimum INR 1,500/-. After the user has successfully placed an order through the Platform, s/he shall receive a virtual scratch card disclosing the information about the Prize. Additional details on how to win a Prize by playing the MOV Scheme can be accessed by referring to the FAQs of Grofers available on its Platform.
Card Game Scheme – Here under, a Registered user is required to collect four (4) card shapes – diamond, heart, space, and ace – in order to avail a virtual scratch card that shall disclose the information about the Prize the Registered User has won. Additional details on how to win a Prize by playing the Card Game Scheme can be availed by referring to the FAQs of Grofers available on its Platform.
General Terms and Conditions
By participating in the GOBD Sale, it would be deemed that the user has agreed to be bound by the TNCs mentioned hereunder. The participation in the GOBD Sale is entirely voluntary.
The odds of winning a Prize depend upon the number of participant users. The Prize that may be awarded to the user is not transferable, not redeemable for cash and/or non-exchangeable for any other Prize.
Prize is applicable on the entire cart and is therefore applicable on the purchase of items such as oil, ghee and baby food products.
The products of all the registered, listed and participating partners/sellers of Shubh Labh shall be accessible and offered during the GOBD Sale. All exclusive offers, deals and promotions are offered by the participating partners/sellers of Grofers during the GOBD sale.
By availing the benefits provided through the GOBD Sale, the user agrees to receive commutation(s) from Grofers and/or its affiliates relating to the GOBD Sale.
User shall provide all the requisite correct information, including, but not limited to, name, address, contact number, alternate mobile number, email ID, etc. In case a user who has won the Prize under the GOBD Sale cannot be contacted, or is disqualified for any reason, Shubh Labh reserves the right to determine an alternate user for such Prize, or not award that user’s Prize, in its sole discretion.
Shubh Labh holds no warranty and shall make no representation regarding the quality of the Prize. The visuals, pictures, etc., shown on the Platform or otherwise are for promotional purposes only and shall not be construed as the exact representation of the Prize.
The user shall not make any demand in respect of the make, variation in sizes, or otherwise the physical features in respect of Prize that he/she has won.
Any additional cost (if any), which is to be borne in relation to take the delivery/possession of the prize(s) by the winner has to be borne by the winner himself/herself.
Shubh Labh does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia that are subject to Prize(s)/gift(s).
Shubh Labh may substitute prizes, vary, delete, add or amend any of the terms and conditions set out herein from time to time and may further withdraw the entire GOBD Sale without prior notice to the customers if it so deems fit. Grofers disclaims any responsibility to notify participant users of any aspect related to the conduct of the GOBD Sale.
The user may be eligible to win Prize through the scratch card procured after the successful placing an order through Grofers in terms of the MOV Scheme, and/or after collection of four cards under the Card Game Scheme. In no event shall any individual be eligible to claim Prize arising out of both the offers at the same time.
A user forfeits his/her right to a Prize during the GOBD Sale when a user cancels his/her order placed through the Platform.
Any valuation of the Prize stated above is based on available information provided to Shubh Labh, and the value of any Prize awarded to a user may be reported for tax purposes, as required by law. Each user is solely responsible for reporting and paying any and all costs/taxes/levies/TDS, as may be applicable, on the Prize, and paying any expenses associated with any Prize that is not specifically provided for in these TNCs. In a case where a user wins a car or scooter during the GOBD Sale, he/she shall be liable to bear the insurance, registration and delivery charges for the same. Each user shall provide Shubh Labh with valid identification documents listed at Para 11 of the TNCs before any Prize will be awarded, as and when required by Grofers, for the purpose of the GOBD Sale.
Publicity/Use of Personal Information
By participating, where allowed by law, all users grant Shubh Labh exclusive permission to use their names, characters, photographs, Social media IDs, voices, videotape, and likenesses in connection with promotion of this and other sales and waive any claims to royalty, right or remuneration for such use. By participating in the GOBD Sale, where allowed by law, users agree that Grofers may disclose personal information obtained from users in the GOBD Sale to third parties and use such information for marketing and other purposes.
Failure to comply with the TNCs is a cause for immediate disqualification from the GOBD Sale. Shubh Labh reserves the right to disqualify any user not conforming to the TNCs at any time. In a case where it is determined that an in-eligible user, who is disqualified to participate in the GOBD Sale, wins a Prize, Shubh Labh reserves all rights to the ownership and return of the Prize and all costs associated with remedying any Prize award to an in-eligible user.
Shubh Labh shall assume no responsibility for any communication not authorised by Shubh Labh with respect to the GOBD Sale. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Shubh Labh does not run any call centre, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its users. In case any user wishes to communicate, the user may communicate at the following number/email:
(Registered Toll Free Number for Customer care helpline)
E-mail: [email protected]
Attention: Mr. Ashutosh Kumar
By participating in the GOBD Sale, each user waives any and all claims of liability against Grofers, its employees and agents, GOBD Sale sponsors and their respective employees and agents, for any personal injury or loss that may occur from the conduct of, or participation in, the GOBD Sale, or from the use of any Prize.
Conduct and Decisions
By participating in the contest, participants agree to be bound by the decisions