Terms & Conditions

Terms & Conditions

Personal Information

“Shubh Labh” is a trademark of Oakdew developers & Colonizers Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at  E-22, Jawahar Park, laxmi Nagar, New Dehli-110092 (Company).

The domain name www.shubhlabhdeal.com is owned by the Company. The Company holds a FSSAI license, bearing no. : .

Please feel free to reach out to us at our Customer Care helpline:

1- (Toll Free)

It is hereby clarified that Oakdew Developers & Colonizers Private Limited does not have any relation with the mark ‘Shubh Labbh’, which (we are given to understand) is used by Shubh labh Infrabuild Pvt Ltd for its real estate services business, which is not related to Oakdew developers &Colonizers Private Limited in any manner.

It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site (hereinafter the “Marketplace”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Marketplace for any purpose whatsoever.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.

Should you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at

Services Overview

The Marketplace is a platform for domestic consumers to transact with third party sellers, who have been granted access to the Marketplace to display and offer products for sale through the Marketplace. For abundant clarity, the Company does not provide any services to users other than providing the Marketplace as a platform to transact at their own cost and risk, and other services as may be specifically be notified in writing.

The Company is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased by you from such third party sellers or the prices of such products charged by such third-party sellers. The Company therefore disclaims all warranties and liabilities associated with any products offered on the Marketplace.

Services on the Marketplace are available to only select geographies in India, and are subject to restrictions based on business hours and days of third party sellers.

Transactions through the Marketplace may be subject to a delivery charge where the minimum order size is not met. You will be informed of such delivery charge at the stage of check-out for a transaction through the Marketplace.

Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.

However, if you are a minor, i.e. under the age of 18 years, you may use/access the Marketplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.

The Marketplace is intended to be a platform for end-consumers desirous of purchasing product(s) for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Marketplace to purchase products from third-party sellers, who have been granted access to the Marketplace to display and offer their products for sale through the Marketplace.

The Company, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) the Company has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.

In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.

License & Access

The Company grants you a limited sub-license to access and make personal use of the Marketplace, but not to download (other than page caching) or modify it, or any portion of it, except with express prior written consent of the Company. Such limited sublicense does not include/permit any resale or commercial use of the Marketplace or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Marketplace or its contents; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. The Marketplace or any portion of the Marketplace may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Marketplace or of the Company and/or its affiliates without the express prior written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express prior written consent of the Company. You shall not attempt to gain unauthorized access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace or to any server, computer, network, or to any of the services offered on or through the Marketplace, by hacking, ‘password mining’ or any other illegitimate means.

You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information

  1. belongs to another person and to which you do not have any right;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harms minors in any way;
  4. infringes any patent, trademark, copyright or another proprietary/intellectual property rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages communicates any information which is grossly offensive or menacing in nature;
  7. impersonates another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation;
  10. is misleading or known to be false in any way.

Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.

Account & Registration Obligations

All users must register and log in for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, the user agrees to receive promotional or transactional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by or by contacting the customer services team of Marketplace and placing a request for the same.

As part of the registration process on the Marketplace, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Marketplace you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information. Information collected about you is subject to the Privacy Policy of the Company (https://[email protected]/privacy), which is incorporated in these Terms of Use by reference.

Pricing

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company by third-party seller. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (Maximum Retail Price).

Order Limit

  • A customer is eligible to place 4 live orders.
  • A customer cannot place his 5th order if his 4 orders are still live.
  • Live order refers to all those orders which are not delivered.
  • Single customer can place 4 different orders at once.

Coupons and Promo Codes (Currently there is restrictions on coupon codes and Orange cash)

*Please note:

You can now use your Orange Cash on  Ready Masalas, Nuts & Seeds, Namkeen & Snacks, Chips & Crisps, Aerated Soft Drinks, Baking items, Jams & Pickles, Pasta, Furnishing & Home Needs, Home & Kitchen, Pooja Needs, Pet Care and over 2500+ non-essential grocery products. You’ll be able to see the Orange Cash prices right next to the products on which it is applicable.

 

Orange Cash will not be applicable on essential grocery items, food and household items.

 

From a time to time, the Company may at its discretion offer a user promotional codes or coupons entitling you to encash the applicable value of such codes/coupons against purchases made on the Marketplace. Unless specifically stated on the code or coupon, a promotional code or coupon shall:

  1. Expire at 12:00 AM (inclusive of the issuance date) from the date of issuance endorsed thereon;
  2. Have a maximum discount or cashback value of INR 50.00 only.

At the time of using promotional codes and coupons for a purchase on the Marketplace, the payment mode “cash on delivery” shall not be available for making payments towards the order.

Shubh Labh Cashback

These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace.

  1. A user shall be entitled to cashback on a specific purchase/order as indicated at the time of checkout of the final order on the Marketplace.
  2. No Cashback shall be available for orders which are canceled. Any Cashback offered may be recovered by the Company, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.
  3. Cashback shall mean the grant of credit for the amount of eligible cashback, shall be added to the users ‘Promotional/Cashback’ section of his/her ‘Grofers Wallet’ account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time. Shubh Labh Wallet is powered by Citruspay and use thereof is subject to additional terms and conditions.
  4. Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.
  5. The Company reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.
  6. Cashback will reflect in a user’s Shubh Labh Wallet within 6-12 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect.Cashback credit available is usable only on the Application and no other platform, website, store or otherwise. Promotional cashback credited can be subjected to expire at the discretion of Shubh Labh.
    Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.
  7. Users shall not hold the Company or its group entities, or affiliates, their respective directors, officers, employees, agents, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses which a user claims to have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and/or on account of any purchase made through the Application, whether with or without Cashback.
  8. The Company does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashbacks.
  9. Cashbacks are only available on versions 2.5 and above of the Application.
  10. Cashback and discount codes are not applicable on ghee, edible oil, baby food products and any cashback amount used from Shubh Labh Wallet while placing the order.
  11. SHUBH LABH20 is valid only for new users. 20% cashback on your first order. Maximum cashback is Rs.250 . Minimum Order Value of Rs.300. Cashback will be credited to your Orange Cash.

Grofers is now live with UPI 

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform.

UPI is built over Immediate Payment Service (IMPS) for transferring funds.

How does it work?

  • UPI would appear as a separate tab on the Payment Options page on your android application
  • Once you click on the UPI option, it would scan your device to find out the UPI apps on your phone
  • You can choose one of the apps to pay for the order and complete the transaction

Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation

Smart Bachat Club:

  1. How do I join the Smart Bachat Club?

To be a Smart Bachat Club member and enjoy shopping at wholesale prices, just add a membership plan to your cart. The membership will last until the duration of the plan. You can then purchase another plan before the end of your current plan to continue shopping at Bachat Club prices.

*SBC price can be availed only if the order is marked as delivered.

  1. Is the fee recurring?

The fee is not recurring, which means that you don’t authorize us to charge you continuously (month-on-month). If you wish to renew or extend your membership, you can do so by buying an additional membership plan. We will regularly update you on your renewal & as a user you agree to receive promotional or transactional communication.

  1. Are all products available under the Smart Bachat Club?

Currently, the most popular products and brands are available for you to enjoy shopping at wholesale prices.  We are constantly adding more products to the Smart Bachat Club.

  1. What is the cancellation policy?

No, membership once delivered could not be cancelled.

  1. How do I cancel my membership and get the refund?

No, membership once delivered could not be cancelled.

  1. Is the membership fee final?

Membership plans are currently offered at introductory prices and are liable to change at SHUBH LABH’ discretion. In case of any update in the membership fee, you don’t have to pay anything extra for your ongoing plan. However, the plan renewals will happen at updated prices only.

  1. Can I club Shubh Labh cashback, wallet offers, bank offers, etc with my orders during this membership?

Yes, you can enjoy both wholesale prices and other offers that are available on the Shubh Labh platform from time to time. Some coupons and offers might have certain restrictions. Please refer to the offer T&C.

You can choose to pay for your Smart Bachat Club membership with your Shubh Labh cash balance. However, you can’t pay for this membership with Sodexo coupons.

  1. Is the lowest prices challenge applicable on club prices?

Yes, we guarantee lowest prices on certain products available on the Shubh Labh platform.

  1. Am I eligible for quicker order delivery than normal with this membership?

Yes, membership entitles you to priority delivery slots – same day & next day.

11 What is the maximum number of orders that I can place during the membership period?

There is no limit to the number of orders that you can place on the Shubh Labh platform.

  1. Can I use Simpl during the membership and use the postpaid facility?

Earlier we were accepting Simpl wallet as a mode of payment. However, as for now, we are not accepting Simpl wallet. 

  1. What is the minimum order value for free delivery? My total cart value will be calculated on club prices or normal prices?

If you are a member of the Smart Bachat Club, the total cart value will be calculated on the club prices.

  1. How do I get an invoice for my Smart Bachat Club membership?

Please contact our customer via in-app support.

  1. How can I cancel my SBC membership plan in a live order?

No, membership once delivered cannot be cancelled. However, you can cancel the live order and the refund against the entire order will be credited to the original mode of payment.

  1. Who can order using Smart Bachat Club membership?

Smart Bachat Club membership at Shubh labh only allows end Consumer to place an order at prices available for Smart Bachat Club Members. Without prejudice, the Company reserves all its rights to cancel an order(s) against the rules for Smart Bachat Club Members.

  1. What is the validity of Smart Bachat Club membership?

Smart Bachat Club membership can be bought for a period of 1 month (31 days), 3 months (Rs.135) wherein 1-month plan is used once, 6 months (186 days) and 12 months (365 days). Membership expires at midnight on the last day of your membership period.

Is there any minimum order value?

There is no minimum order value to place an order with grofers. Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.

Is the order eligible for the EDLP challenge? 

Yes, the order is eligible for the EDLP challenge.

Standard Chartered Bank Offer: SCB200

  1. Under the offer all Standard Chartered Credit & Debit Card holders (“Cardholders”) can avail instant discount of INR 200 on a minimum purchase of INR 1,500/-
  2. Use Code SCB200 to avail the offer.
  3. Valid for transactions placed on every Thursday
  4. This offer is not valid for card payments on Grofers that are done via PhonePe
  5. NRE Account Holders will not be eligible for the offer.
  6. Customer has to transact using his/her Standard Chartered Credit/Debit Card at the Shubhlabh Website/ Mobile App.
  7. This offer is available only for Standard Chartered Bank Debit & Credit card holders.
  8. Offer valid on a minimum payment of Rs. 1500 through Standard Chartered Debit & Credit Cards.
  9. Offer Valid once per card every Thursday
  10. The eligible amount will be instantly deducted from the total amount payable.
  11. This is an exclusive Offer provided by Standard Chartered Bank. All details regarding the Offer are available on the Bank’s website (www.sc.com/in).
  12. The Bank reserves the right to modify/change all or any of the terms applicable to this offer without assigning any reasons whatsoever. Neither anything contained in these terms and conditions nor shall run this Offer be construed as an obligation on the Bank to continue the Offer up to the termination/expiry date.
  13. Participation in this Offer is entirely voluntary.
  14. The Offer is non-transferable.
  15. The Offer shall not be available wherever it is prohibited under law and / or cannot be made for any reason whatsoever.
  16. All disputes under this Offer are subject to the exclusive jurisdiction of the competent courts / tribunals of Mumbai.
  17. In all matters relating to this Offer, the decision of the Bank shall be final and binding.
  18. By participating in the Offer, the Participants agree to be bound by the terms and conditions contained herein.
  19. Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the client due to provision of the offer, shall be to the sole account of the customer.

Cancellations

  • As a user, you may cancel an order placed by you before the order enters the “Enroute” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately 48-72 hours.
  • Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company including causes for delivery related logistical difficulties. For such cancellations, the Company will refund the payment, if any, made by you under the relevant order within 72 hours.
  • Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third party seller and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
  • We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

Returns & Refunds

  • To combat the Corona pandemic, we’re minimising contact points, and hence, will not be able to process returns if not done at doorstep,each return request will be reviewed and actioned considering current situation, all below benefits of return policy are void till 31st March’20.
  • The Marketplace has a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Marketplace to return the product at the time of delivery if they are not satisfied with the quality of the product. In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24-48 hours of delivery. Similarly, in case any product is not delivered at the time of delivery, you may raise a complaint within 48 hours of delivery.
  • To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
  • You may request for a refund/replacement within 7 days of delivery, for Electronics and Cookware products with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post delivery.
  • Further, it is clarified that for electronic and cookware products, no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from Shubh Labh.
    Please note: Few items listed may or may not carry a seller warranty to which Shubh Labh will support basis return policy.
  • Orange Cash will not be applicable on essential grocery items, food and household items.
  • Orange cash is disabled on all categories other than General Merchandise; for example, Home & Kitchen Cleaning Equipment (like Broom, Duster, Mop, Bucket, etc.), Electrical Goods & Accessories (like Furniture, Consumer Electronics, Kitchen appliances, etc.) Ready Masalas, Nuts & Seeds, Namkeen & Snacks, Chips & Crisps, Aerated Soft Drinks, Baking items, Jams & Pickles, Pasta, Furnishing & Home Needs, Home & Kitchen, Pooja Needs, Pet Care and over 2500+ non-essential grocery products. 
  • You’ll be able to see the Orange Cash prices right next to the products on which it is applicable.

     

  • OC Disabled due to COVID19

    To ensure that essential food and household items are available to as many customers as possible during this COVID-19 crisis, OC has been disabled on those items till supplies get back to normal.

  • Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund as Grofers Cash in the Shubh Labh wallet or the refund can be credited in any bank account via NEFT (for which the User shall have to share the bank details).
  • For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
  • All refunds shall be made in Indian Rupees only.

You Agree and Confirm

  • That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you
  • We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control.
  • You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Marketplace.
  • You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
  • If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
  • You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Marketplace.
  • Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Marketplace, you agree to be bound by the conditions of sale included in the item’s description without exception.
  • Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will refund the payment of the order/product, if any, made by you under the relevant order within 72 hours.

Disclaimers

  • You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. The Company make best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.
  • The Company does not make any representation or warranties in respect of the products available on the Marketplace nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the Marketplace. The Company accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Marketplace or otherwise.
  • You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered.

Reviews, Feedback, Submissions

  • All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Marketplace or otherwise disclosed, submitted or offered in connection with use of the Marketplace (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
  • The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the Marketplace will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Marketplace will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Marketplace. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.
  • Further, any reliance placed on Comments available on the Marketplace from a third party shall be at your sole risk and expense.

Copyright & Trademark

  • The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Marketplace. Access to or use of the Marketplace does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the Marketplace are owned by or licensed to the Company. Any use of the Marketplace or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company.
  • You may not modify, distribute or re-post anything on the Marketplace for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Marketplace. Access to or use of the Marketplace does not authorize anyone to use any name, logo or mark in any manner. References on the Marketplace to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.
  • The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party websites, you do so entirely at your own risk and expense.
  • Wholesale Trading Terms
  • You acknowledge and agree that the terms and conditions set out on the Marketplace (including as contained herein – (Conditions-of-Supply and Wholesale Trade) are the terms and conditions applicable to any order placed by you on the App, unless a separate written instrument is executed in relation to a specified order to prevail over these Conditions of Contract

Objectionable Material

  • You understand that by using the Marketplace or any services provided on the Marketplace, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Marketplace and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

  • You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.

Limitation of Liability

  • The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
  • It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

Termination

  • This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the Marketplace. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Marketplace.
  • The Company’s right to any comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the Marketplace or affect any liability that may have arisen under the User Agreement prior to the date of termination.
  • Governing & Jurisdiction
  • The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
  • Any dispute or difference, whether on the interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Delhi and the language of the arbitration shall be English.
  • Subject to the aforesaid, the Courts at Delhi shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

Grievance Policy

  • In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Marketplace, including those pertaining to breach of the Terms of Use or any other policies are published as under.

Oakdew developers & Colonizers Private Limited

E-22, Jawahar park,

Laxmi Nagar, New Delhi – 110092

Email address: [email protected]

Privacy Policy

“Shubh Labh” is a trademark of Oakdew Developers Private Limited (“Company”), a company incorporated under the Companies Act, 2013 with its registered and corporate office at E-22, Jawahar Park, Laxmi nagar, New Delhi-110092. The domain name shubhlabhdeal.com is owned by the Company.

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at [email protected]

The collection, Storage and Use of Information Related to You.

We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  1. To enable the provision of services opted by you;
  2. To communicate necessary account and product/service related information from time to time;
  3. To allow you to receive quality customer care services;
  4. To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
  5. To comply with applicable laws, rules and regulations; and
  6. To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.

We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better.

Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Shubh Labh images to provide seamless and fast experience while browsing Shubh Labh app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defected products etc., in our customer chat feature.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. Company offers certain features that are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [email protected] for necessary action.

Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to: [email protected]

In the event of loss of access to the website, you may contact the Company by sending an email to: [email protected]

In the event you wish to report a breach of the Privacy Policy, you may contact the designated Grievance Officer of the Company at:

Ashutosh Kumar

Oakdew Developers & Colonizers Private Limited

E-22, Jawahar Park,

Laxmi Nagar, New Delhi – 110092

Email address: [email protected]

 

TERMS AND CONDITIONS – SHUBH LABH GRAND ORANGE BAG DAYS’ SALE

 Following are the Terms and Conditions (“TNCs”) governing the Grand Orange Bag Days Sale (“GOBD Sale”) – the biggest online grocery sale of the year, wherein if a user shops from Shubh Labh website/mobile application (“Platform”), subject to the TNCs mentioned hereinafter, such user will get guaranteed Prize. The Prize under the GOBD Sale shall be in addition to, and not in substitution of, or derogation to, the terms and conditions governing the use/access of the Platform.

 

  New User

A New user shall be a person who is registered with Shubh Labh for the first time during the GOBD sale, or one who has registered himself/herself before the GOBD Sale and has placed an order in the past on the platform, but cancelled the order or has not been delivered the goods in the past.

  Existing User

An Existing user shall be a person who, at any time in the past, before the GOBD Sale, had placed orders on the Platform and such orders had matured on the delivery of the goods. Such persons shall be treated as Existing Users for the purpose of the GOBD Sale.

Registered User

Under the Card Game Scheme, a user shall be eligible to win a Prize as a Registered user, despite the fact that such user has placed an order or not in the past through platform, by successfully playing and completing the tasks under the Card Game.

Scheme: 

  1.  Employees of Shubh Labh, are not eligible to participate in the GOBD Sale.

Availing of Prize:

 A prize may be awarded to a user on successful completion of the MOV Scheme  and/or Card Game Scheme through a virtual scratch card (“Prize”).

 There are two schemes through which a user shall be eligible for availing Prize during the GOBD Sale:

 Minimum Order Value Scheme (MOV Scheme) – To avail a Prize under the MOV Scheme, a New User is required to place an order worth minimum value of INR 1,000/- and an Existing User is required to place an order worth minimum INR 1,500/-. After the user has successfully placed an order through the Platform, s/he shall receive a virtual scratch card disclosing the information about the Prize. Additional details on how to win a Prize by playing the MOV Scheme can be accessed by referring to the FAQs of Grofers available on its Platform.

Card Game Scheme – Here under, a Registered user is required to collect four (4) card shapes – diamond, heart, space, and ace – in order to avail a virtual scratch card that shall disclose the information about the Prize the Registered User has won. Additional details on how to win a Prize by playing the Card Game Scheme can be availed by referring to the FAQs of Grofers available on its Platform.

 General Terms and Conditions

By participating in the GOBD Sale, it would be deemed that the user has agreed to be bound by the TNCs mentioned hereunder. The participation in the GOBD Sale is entirely voluntary.

The odds of winning a Prize depend upon the number of participant users. The Prize that may be awarded to the user is not transferable, not redeemable for cash and/or non-exchangeable for any other Prize.

Prize is applicable on the entire cart and is therefore applicable on the purchase of items such as oil, ghee and baby food products.

The products of all the registered, listed and participating partners/sellers of Shubh Labh shall be accessible and offered during the GOBD Sale. All exclusive offers, deals and promotions are offered by the participating partners/sellers of Grofers during the GOBD sale.

 By availing the benefits provided through the GOBD Sale, the user agrees to receive commutation(s) from Grofers and/or its affiliates relating to the GOBD Sale.

User shall provide all the requisite correct information, including, but not limited to, name, address, contact number, alternate mobile number, email ID, etc. In case a user who has won the Prize under the GOBD Sale cannot be contacted, or is disqualified for any reason, Shubh Labh reserves the right to determine an alternate user for such Prize, or not award that user’s Prize, in its sole discretion. 

Shubh Labh holds no warranty and shall make no representation regarding the quality of the Prize. The visuals, pictures, etc., shown on the Platform or otherwise are for promotional purposes only and shall not be construed as the exact representation of the Prize.

The user shall not make any demand in respect of the make, variation in sizes, or otherwise the physical features in respect of Prize that he/she has won.

Any additional cost (if any), which is to be borne in relation to take the delivery/possession of the prize(s) by the winner has to be borne by the winner himself/herself. 

Shubh Labh does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia that are subject to Prize(s)/gift(s).

Shubh Labh may substitute prizes, vary, delete, add or amend any of the terms and conditions set out herein from time to time and may further withdraw the entire GOBD Sale without prior notice to the customers if it so deems fit. Grofers disclaims any responsibility to notify participant users of any aspect related to the conduct of the GOBD Sale.

 The user may be eligible to win Prize through the scratch card procured after the successful placing an order through Grofers in terms of the MOV Scheme, and/or after collection of four cards under the Card Game Scheme. In no event shall any individual be eligible to claim Prize arising out of both the offers at the same time.

  1.   A single scratch card cannot be used multiple times.
  2. Shubh Labh assumes no responsibility for complying with the date of delivery intimated to the user. Shubh Labh shall not be liable for undelivered, lost, delayed, misdirected, or misaddressed delivery.
  3. By accepting a prize, the user agrees that Shubh Labh may use the user’s name and/or image for advertising and promotional purposes, without additional consent from or compensation to the user.
  4. The offer under GOBD Sale is valid till stocks lasts.

Cancellation

A user forfeits his/her right to a Prize during the GOBD Sale when a user cancels his/her order placed through the Platform.

Tax/Other Costs

Any valuation of the Prize stated above is based on available information provided to Shubh Labh, and the value of any Prize awarded to a user may be reported for tax purposes, as required by law. Each user is solely responsible for reporting and paying any and all costs/taxes/levies/TDS, as may be applicable, on the Prize, and paying any expenses associated with any Prize that is not specifically provided for in these TNCs. In a case where a user wins a car or scooter during the GOBD Sale, he/she shall be liable to bear the insurance, registration and delivery charges for the same. Each user shall provide Shubh Labh with valid identification documents listed at Para 11 of the TNCs before any Prize will be awarded, as and when required by Grofers, for the purpose of the GOBD Sale.

 Publicity/Use of Personal Information

By participating, where allowed by law, all users grant Shubh Labh exclusive permission to use their names, characters, photographs, Social media IDs, voices, videotape, and likenesses in connection with promotion of this and other sales and waive any claims to royalty, right or remuneration for such use. By participating in the GOBD Sale, where allowed by law, users agree that Grofers may disclose personal information obtained from users in the GOBD Sale to third parties and use such information for marketing and other purposes. 

 Disqualification/Fraud

Failure to comply with the TNCs is a cause for immediate disqualification from the GOBD Sale. Shubh Labh reserves the right to disqualify any user not conforming to the TNCs at any time. In a case where it is determined that an in-eligible user, who is disqualified to participate in the GOBD Sale, wins a Prize, Shubh Labh reserves all rights to the ownership and return of the Prize and all costs associated with remedying any Prize award to an in-eligible user.

Misrepresentation

Shubh Labh shall assume no responsibility for any communication not authorised by Shubh Labh with respect to the GOBD Sale. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Shubh Labh does not run any call centre, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its  users. In case any user wishes to communicate, the user may communicate at the following number/email:

(Registered Toll Free Number for Customer care helpline)

Phone:  

E-mail: [email protected]

Attention: Mr. Ashutosh Kumar

Release

By participating in the GOBD Sale, each user waives any and all claims of liability against Grofers, its employees and agents, GOBD Sale sponsors and their respective employees and agents, for any personal injury or loss that may occur from the conduct of, or participation in, the GOBD Sale, or from the use of any Prize. 

Conduct and Decisions

By participating in the contest, participants agree to be bound by the decisions

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